Refund policy
REFUND
We maintain a strict no refund policy. Refunds are not allowed unless it is due to a merchandise defect. All claims must be made within 15 days of delivery. Any claims outside of this timeframe will not be accepted, no exceptions. Please contact info@lyeinaniofficial.com and provide an order number and a detailed explanation of the issue. Refund requests are handled on a case-by-case basis. Store credits can only be issued if you received the wrong product or a damaged product. It will exclude shipping and handling costs.
All orders of sale items are final. Due to health and safety reasons, we do not offer exchanges or returns on bodysuits, socks, headwear, shoes, mask, or undergarments.
We ask that you wear underwear when first trying-on your purchase.
EXCHANGES/ITEM RETURN
LYEINANI will gladly offer an exchange/item return in the form of store credit, only.
Exchange/item returns are available within 15 business days of delivery. Customer must contact info@lyeinaniofficial.com within this timeframe to make the request. Please include the order number and reason for the request. Items must be in new and unworn condition with tags attached. Alll merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Customer is responsible for all shipping costs to return item (s) to LYEINANI. Due to health and safety reasons, we do not offer exchanges or returns on bodysuits, socks, headwear, shoes, mask, or undergarments. We do not hold items for purchase. All purchases are on a first come basis. Please allow 3 business days to process packages received. After processing, the store credit code will be emailed to the customer. The store credit will only include the cost of the item(s) and any applicable taxes paid. Initial shipping charges are not credited. Store credit does not expire and can be used towards any future purchases.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
SHIPPING FEES
Outbound shipping fees from the original order are not refundable.
If you received a wrong/faulty item, please contact us immediately with the following information:
- Your order number
- Pictures of the wrong/faulty item, the packaging and the delivery slip
Please make sure to keep the delivery slip and also make pictures of the outside and inside of your package. We will find a solution for you as fast as possible!
EXCEPTIONS/ NON-RETURNABLE ITEMS
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
All international orders are final.