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Refunds are not allowed unless it is due to a merchandise defect. For exchanges, all claims must be made within 15 business days of delivery. Any claims outside of this timeframe will not be accepted, no exceptions.

Sale items are not eligible for exchanges or returns, as they are discounted to clear limited stock.

Please contact info@lyeinaniofficial.com and provide an order number and a detailed explanation of the issue. 

Once an order is placed, please allow 2 to 4 business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.

Yes. Please click here to access the E-Gift Card page.

Order cancellation requests should be made as soon as possible as some orders may ship the same day. We are unable to cancel orders which have been shipped and are en route to the customer.